Shopping guide

Buying in our online store is very simple. You just have to perform the following steps. Review our catalog and choose your favorite jewels, add them to the cart, fill out your details and the payment and shipping method. You will receive the product as soon as possible.

Nube Jewels products are always delivered wrapped in a classic box accompanied by a business card. In case you want to add additional Nube Jewels boxes, you can do so for a cost of only € 1.90 each extra unit.

Availability of products

All orders are subject to the availability of the products. In the event that the purchase of products that are not available had been made, Nube Jewels will contact the customer as soon as possible, informing them of the situation.

In that case, the customer may change the unavailable product for another with similar characteristics and specifications in accordance with their needs and expectations, may request the shipment of the remaining order and refund of the unavailable product or cancel the order, the amount being returned in a maximum period of 15 business days.


The prices of each product are published on the website, being valid for the date on which the customer places the order.

Nube Jewels works so that all the data and prices included in the website are correct. In the case of an error in the price of the products that the customer has purchased, Nube Jewels will contact you as soon as possible to give the possibility of reconfirming the order at the correct price or canceling it.

In the case that Nube Jewels cannot contact the customer, the order will be considered canceled and the amount will be fully refunded. Nube Jewels reserves the right not to supply any product at the wrong price even if the shipping confirmation has been received by the customer.

No more than one voucher or discount code can be used per order.

Payment methods

In Nube Jewels it is possible to place the order with the following forms of payment:

Credit or debit card. To make the payment by this means, you will be asked for the card number, the expiration date and the validation code (the 3 digits of the number on the back printed in cursive of your card). These data will not be stored by Nube Jewels, they will be used directly at the bank's Point of Sale Terminal (POS).

Bizum. It is a form of online payment that consists of secure and fast payment. To make the payment by this method, choose the option to pay by Bizum and you will be asked for the phone number, enter the Bizum password and validate the operation.

Paypal. It is an international online payment method that can be used as long as the client has or creates an own account. It will be done through your own payment platform.

Wire transfer. To make the payment by this method, contact via email with with the description of the products you want (full name of the product, quantity, size, color) and the address where you want to receive the order. Nube Jewels will respond as quickly as possible with the bank details to make the payment as well as the reference code that must appear as a concept in the transfer. Once the income is received, the shipment will proceed.

Nube Jewels has a website that uses information security techniques generally accepted in the industry such as firewalls, access control procedures and cryptographic mechanisms. The goal is to prevent unauthorized data access. To achieve these purposes, the client must accept that data is obtained for the purpose of the corresponding authentication of access controls. Our website uses the security protocol SSL (Secure Sockets Layer) that allows the authentication, encryption and decryption of data sent over the Internet.

Customer Support

In order to help you, we provide you with the following addresses:


Telephone / Whatsapp: +34 644 522 392

Hours: Monday to Friday from 9:00 a.m. to 6:00 p.m.

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