All our shipments are made from our product preparation office in Seville. Depending on the delivery address of the order, the shipping cost prices may vary. They will be calculated automatically when you make the purchase.

Take advantage of our Newsletter to be informed of seasons with free shipping costs and other exclusive offers and promotions only for our subscribers.

The preparation is carried out in a maximum period of 48-72 hours on working days and then the shipment is made, counting from this moment on the delivery time. To customize the delivery or for any questions or queries with it, you can contact our customer service, we will respond as soon as possible within our hours:


Telephone / Whatsapp: +34 644 522 392

Hours: Monday to Friday from 9:00 a.m. to 6:00 p.m.

Nube Jewels is not responsible for the order not being delivered within the established deadlines in periods of high volume (Black Friday, Mother's Day, Valentine's Day, Christmas season) or for setbacks with the transport company. In these times, we recommend our customers to buy in advance.

When you finish your purchase, you will receive a confirmation email in which the order number is provided with which you can ask any questions. As soon as the shipping company picks up the package, you will receive a shipping tracking code.

Nube Jewels is not responsible for the forwarding costs in the event that the address is incorrect or incomplete or when the transport company cannot contact the customer to make the delivery.

Shipments outside the European Union may be subject to additional taxes depending on the laws of the destination country. These charges will be applied upon arrival of the order to the customs department according to the specific country or region. The customer is responsible for these shipping surcharges. We recommend looking for information on the import rules of your country before making the purchase.

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